Front Desk Supervisor (PM/Overnight)

January 20, 2025
|By Jessica Hale

Established in 1983, The Doorways provides lodging and support to patients and families who travel to Richmond for critical medical needs. Those who enter our doors find a healing, emotionally supportive environment in a place where community generosity and compassionate care come together.

The Doorways seeks a Front Desk Supervisor (PM/Overnight) with a positive attitude and a strong desire to help people in need, someone who can work well with others.

Reporting to the Guest Services Manager and the House Manager, the PM/Overnight Supervisor acts as the “face of the organization,” directly supervising all evening and overnight staff, including Front Desk and Housekeeping. They will also work closely with Maintenance to ensure the facility runs smoothly and efficiently.

General Duties and Responsibilities:

  • Works as a Front Desk Agent while co-managing a team of direct reports
  • Coordinates housekeeping assignments with staff
  • Ensures direct reports follow company procedures and policies while providing professional, friendly, and engaging service
  • Ensures proper scheduling and staffing of the facility, to include emergency coverage
  • Ensures accuracy and security of all guest data
  • Responds to guests’ requests, concerns, and issues in a prompt and professional manner
  • Promptly identifies and addresses performance challenges of direct reports
  • Participates in annual evaluations of direct reports
  • Cultivate meaningful professional relationships with direct reports through regular training, support, and performance feedback

Required Skills Knowledge and Abilities:

  • Multitasking, to include guest interaction, data entry, and multi-line phones
  • Leads, trains, and motivates team members
  • Excellent communication and problem-solving skills
  • Solid relationship-building skills, people-focused, highly organized, and guest-centric
  • Flexible schedule to meet the needs of the organization
  • Evening, overnight and weekend availability

Qualifications:

  • 2 years of direct supervisory experience required
  • High School Diploma or GED; Associate degree preferred
  • 3+ years combined applicable supervisory, customer service, and data entry experience
  • Front Desk experience at hotel or professional office preferred
  • Experience with overnight shifts
  • Solid computer skills to include core Microsoft Office applications
  • Strong mathematical and critical thinking skills
  • Reliable transportation
  • Ability to work nights and weekends is required

Salary:

  • Regular full-time hourly: $19-21/hour
  • 5 days per week, 5:30pm-2:00am, flex schedule to meet business needs, to include a combination of weekdays and weekends
  • Retirement Savings Plan. Free on-site parking.

To apply:

Please email a resume and cover letter to careers@thedoorways.org with Front Desk Supervisor (PM/Overnight) in the subject line.

To be considered for this position, please include the following information in your cover letter or resume:

  • Have you ever been employed by this organization in the past?
  • Do you have family members employed by this organization?
  • Please indicate all relevant experience in your resume.
  • Please indicate your ability to work evenings, nights, weekends, and holidays.
  • Please indicate your willingness to work overtime if necessary.